Privacy Policy

Your trust matters to us, online and in the treatment room. This policy explains what information Face to Face, LLC ("Face to Face," "we," "us") collects when you visit facetofacepueblo.com or shop with us, how we use it, and the choices you have.

Information we collect

Information you give us. When you place an order, contact us, or fill out a form, we collect details like your name, email address, phone number, shipping and billing address, and order history.

Payment information. Payments are handled securely by our payment processor, Squarespace Payments. We don't see or store your full card number.

Information collected automatically. When you visit our site, we and our service providers collect basic information such as your browser type, device, pages viewed, how you found our site (for example, a link from Instagram), and general location based on your IP address. This is collected through cookies and similar tools.

How we use your information

We use your information to:

  1. Process, ship, and prepare your orders for pickup

  2. Send order confirmations, shipping updates, and pickup notices

  3. Answer your questions and provide customer support

  4. Understand how people find and use our site so we can improve it

  5. Prevent fraud and keep our site secure

  6. Meet our legal and tax obligations

  7. "Send occasional emails about products and offers, only if you've opted in. You can unsubscribe anytime.

Who we share it with

We don't sell or rent your personal information. We only share it with trusted service providers who help us run our business, including:

  • Squarespace, which hosts our website and online store

  • Squarespace Payments, which processes payments

  • USPS and UPS, which delivers your orders

  • Google Analytics, which helps us understand site traffic

We may also share information if required by law or to protect our rights, our clients, or our business.

Booking appointments. When you book a service, you'll be taken to GlossGenius, a separate booking platform. Information you share there is covered by GlossGenius's own privacy policy.

Cookies

Cookies are small files stored on your device that help our site work and show us how it's used. You can block or delete cookies in your browser settings. Some parts of the site, like your cart, may not work properly without them.

How we protect your information

We use trusted platforms with industry-standard security to protect your information. No website is completely secure, but we take reasonable steps to keep your data safe and only keep it as long as we need it for the purposes above or as required by law.

Your choices

You can ask us to access, correct, or delete the personal information we have about you by emailing jrcskincare@gmail.com. We'll respond as soon as we can.

Children's privacy

Our website isn't directed to children under 13, and we don't knowingly collect personal information from them. If you believe a child has shared information with us, contact us and we'll delete it.

Changes to this policy

We may update this policy from time to time. When we do, we'll post the new version here with an updated effective date.

Contact us

Face to Face, LLC 959 N Greenwood St, Pueblo, CO 81003 jrcskincare@gmail.com

 · 719-251-3243

Effective 10/31/2026