Shipping, Pickup and Returns

Thank you for shopping with Face to Face. Here's everything you need to know about getting your order and what to do if something isn't right. If you have a question we didn't answer here, reach out anytime. We're happy to help.

Shipping

We pack every order by hand at our studio in Pueblo, Colorado.

Processing time. Orders ship within 1 to 3 business days. Orders placed on weekends or holidays ship the next business day. During busy seasons like the holidays, processing may take a little longer, and we'll let you know if there's a delay.

Where we ship. We currently ship to all 50 U.S. states. We don't ship internationally at this time.

Shipping rates. Shipping is calculated at checkout based on your order and location. Orders over $75 ship free.

Tracking. Once your order ships, you'll get an email with your tracking number.

Lost or damaged packages. If your package arrives damaged or never shows up, email us at jrcskincare@gmail.com within 7 days of the delivery date (or expected delivery date). Include your order number and a photo of any damage, and we'll make it right.

Address check. Please double check your shipping address at checkout. We aren't responsible for orders sent to an incorrect address entered at checkout, but we'll do our best to help if it happens.

In-Studio Pickup

Prefer to skip shipping? Choose in-studio pickup at checkout and grab your order at the studio.

Where. Face to Face, 959 N Greenwood St, Pueblo, CO 81003

When. We'll email you when your order is ready, usually within 1 to 2 business days. Pickup hours are Pick up times are Tuesday-Wednesday 9-3 and Friday 9-3. For pickups after 3:00, please arrange a time by emailing jrskincare@gmail.com.

What to bring. Your name and order number. If someone else is picking up for you, just send us their name ahead of time.

Holding your order. We'll hold pickup orders for 14 days. If we haven't heard from you by then, we'll reach out, and unclaimed orders may be refunded minus a 20% restocking fee and returned to our shelves.

Returns and Refunds

We want you to love what you bring home. Because skincare is personal and hygiene matters, here's how returns work.

What we accept. Unopened, unused products in their original packaging can be returned within 30 days of delivery or pickup.

What we can't accept. For hygiene and safety reasons, opened or used products are final sale. Gift cards and sale items marked final sale can't be returned. 

If a product doesn't agree with your skin. Please stop using it and reach out to us. We can't take opened products back, but we'd still like to hear from you and help you find something that's a better fit.

Damaged or incorrect items. If something arrives damaged or isn't what you ordered, email us within 7 days with your order number and a photo. We'll send a replacement or issue a full refund, including shipping.

How to start a return. Email jrcskincare@gmail.com with your order number and the items you'd like to return. We'll reply with next steps. You're welcome to drop returns off at the studio, or mail them back at your own cost unless the return is due to our error.

Refunds. Once we receive and check your return, we'll refund your original payment method within 5 to 7 business days. Original shipping costs aren't refundable unless the return is due to our error.

Exchanges. Want to swap for something else? Just let us know when you start your return.

Questions?

Email us at jrcskincare@gmail.com call 719-251-3243 , or stop by the studio at 959 N Greenwood St in Pueblo. We're always happy to help.

Effective 10/31/2026